Visit of teachers and students from Poland on 4th of October, 2013.

2013/2014

Textbook: Get Ready for International Business

Student's Book 1

A2 Macmillan

Communication and Client Attention

 Effective communication is essential:  it improves customer service.

Good communication is the core of effective performance management and is key to achieving customer satisfaction.

The importance of ICT and effective communication strategies

In a more and more globalised world, ICT is at the centre of this more and more global world. ICT tools can contribute to excellent customer service, and so  we must  focus on how to make ICT communication effective.