Visit of teachers and students from Poland on 4th of October, 2013.
Textbook: Get Ready for International Business
Student's Book 1
Effective communication is essential: it improves customer service.
Good communication is the core of effective performance management and is key to achieving customer satisfaction.
The importance of ICT and effective communication strategies
In a more and more globalised world, ICT is at the centre of this more and more global world. ICT tools can contribute to excellent customer service, and so we must focus on how to make ICT communication effective.